SUPPORT

JETLINER

CURRENT VERSION: v1.1

SIM UPDATE 5 COMPATIBILITY (COMING ASAP)

The July 2021 release of Sim Update 5 introduced a wide range of issues with Jetliner. 

Updating to v1.1 to restores full Jetliner functionality.

For PC users, use the LEGACY cockpit interaction system, found in SETTINGS - ACCESSIBILITY, for easier FCU handling.

The Marketplace update will likely lag behind other stores, as it has to be processed by Microsoft.

There may be other issues which are yet to be detected, please let us know and we provide further fixes as soon as possible.

FINDING THE MISSIONS

After installation, restart the sim and find the missions in the Activities -> Bush Trips menu.

 

A more natural location will be used once available to third-party developers such as ourselves.

DOWNLOAD THE MANUAL

CLICK HERE to download the Jetliner manual.

CONTROL CALIBRATION

It has been observed that some controllers such as XBOX Gamepads can cause interference with the Autopilot. When the Autopilot is engaged, a small residual input from your controller may still be attempting to steer the aircraft, resulting in it ‘fighting’ with the Autopilot and giving erratic or unexpected behaviour.

 

If you encounter this, you may need to increase the ‘Null Zone’ or use another controller such as a joystick, if available.

This is not unique to Jetliner and affects MSFS generally.

NAVIGATION DATABASE

The standard navigation database should be used, as installed with MSFS by default.

 

It is hoped to expand compatibility to include Navigraph data, but this is not operational at time of Jetliner's release. For the time being, Navigraph users should temporarily disable the updated database whilst progressing through Jetliner.

Some abnormal behaviour noted when not using standard database:

  • Uncommanded DIRECT TO destination once airborne

  • Missing waypoints

  • FMGC page displays "UNTITLED" and locks up

 

 

FLY BY WIRE A320 COMPATIBILITY

Jetliner is designed around the use of the default MSFS A320. We are taking a high-level journey through the techniques and procedures for airliner flying, rather than a deeply technical review of the A320 systems.

Whilst the Fly By Wire (FBW) mod is more technically advanced, it is however a constantly changing freeware project, which may introduce an issue with Jetliner at any point.

Future integration of FBW may be possible, but for the time being we can only guarantee results with the default aircraft, which is more than serviceable for our purposes. No timeframe or support is provided for FBW compatibility.

GETTING UPDATES

How to obtain the latest updates depends on your place of purchase:

 

In-Game Marketplace

Auto-update within MSFS. These are available once Microsoft complete their internal checks, so will likely lag behind other stores.

Orbx

Update via the Orbx Direct App.

Other Stores

Redownload from your place of purchase to obtain the latest version.

Some stores such as SimMarket operate a customer notification system where you should receive an email to inform you that there has been an update.  There will also be forum posts on the official MSFS forums.

Stores are provided with the latest version simultaneously, but some will take longer than others to update their files.

INSTALLATION INSTRUCTIONS

Installation for Marketplace and Orbx purchases are automated.

For other stores, follow these instructions:

1 - Unzip "FS Academy - JETLINER vXX.ZIP" and locate the "fsacademy-jetliner" folder contained within.

2 - Drag & Drop “fsacademy-jetliner” into your MSFS Community folder.

3 - Restart MSFS and the Missions will be in the Bush Trips Menu.

LOCATING THE COMMUNITY FOLDER

The location of your community folder depends on the store from which you purchased MSFS and whether you chose a custom installation location.

CUSTOM INSTALL LOCATION

If you chose your own installation directory when you first installed MSFS, you should easily be able to locate the community folder within the path you chose during installation.

For example: D:/Games/MSFS/Community

STANDARD INSTALL LOCATION

If you purchased MSFS via the MS Store, your community folder is typically located here:

C:\Users\NAME\AppData\Local\Packages\Microsoft.FlightSimulatornumbersandletters\LocalCache\Packages

 

STEAM

If you purchased MSFS via Steam, your community folder is typically located here:

C:\Users\NAME\AppData\Roaming\Microsoft Flight Simulator\Packages\Community

 

 

DEVELOPER MODE

If you are unable to locate you Community folder at the above typical locations, try the following to reveal your Community folder location:

1 - Enable Developer Mode in Options -> General -> Developer Mode ON

2 - In the new Developer menu that appears at the top of your screen, click Tools -> Virtual File System -> Watched Bases. 3 - See the Community folder location listed in the box.

 

  

MISSIONS DO NOT APPEAR

Check your installation

Ensure you have unzipped and put the "fsacademy-jetliner" folder in your community folder, if purchased from a store other than Marketplace or Orbx.

Mod Conflict

You may have a conflict with another mod or package.

Please move all mods out of your community folder and only have "fsacademy-jetliner" in there as a compatibility test.

You can then re-introduce mods one by one to see which is causing the issue.

Two Community Folders

Some installations may have created TWO community folders. If missions are missing, use the Developer Mode steps above to see which folder is used by MSFS and put "fsacademy-jetliner" into that folder.

Uninstalled Aircraft

After MSFS updates, aircraft may become uninstalled without your knowledge, causing them to disappear in the aircraft select screen and hiding any missions that use that aircraft.

 

Use the Content Manager within MSFS to reinstall the A320, should it appear to be missing from your aircraft selection menu.

Redownload Jetliner

There have been rare cases where a downloaded ZIP had become corrupted. Try to redownload from your place of purchase and try installation again.

Reinstall MSFS

Although potentially a lengthy process, there have been several reports of various mission packs being correctly installed, but not appearing in the Bush Trips menu. A reinstallation has been known to resolve this issue and others.

FINDING YOUR WAY DURING TAXI

Please refer to the diagrams in order to determine your taxi routing. You will also receive assistance from the instructor in-game. Visible markers are not currently available due to SDK limitations, but will likely be introduced when possible.

TRANSLATED VERSIONS

Currently only English voice and text guidance is available. 

 

FS Academy is a small studio which makes obtaining multiple voiceovers, subtitles and manual versions in various languages unfeasible at present, but we hope to expand localisation options in the future, but no timeframe is provided.

FLIGHTS NOT APPEARING IN LOGBOOK

At present there appears to be issues with MSFS not recording flights of various kinds, which is expected to be improved by the MSFS team over time.

NO VOICE OR TEXT GUIDANCE

Please ensure you have enabled Voice Sound and Subtitles within your MSFS settings.

You may have disabled this previously to silence ATC, for example.

The setting can be found under Settings -> General -> Accessibility

 

ISSUES AFTER UNPAUSING

There is currently a glitch with MSFS where the passage of time continues whilst a flight is paused.

Until this is addressed by the MSFS developers, please avoid pausing during a mission wherever possible.

 

Some mission triggers are location activated, whilst others are time based. If the flight happens to be paused whilst awaiting a time activated trigger, dialog and instructions may be triggered silently in the background whilst the flight is paused, leading to missed instructions upon your return.

You may also find that the thrust lever position has changed after un-pausing, which can cause abnormal A/THR behaviour.

TRANSFERRING STORES

The FS Academy range is available on a wide selection of platforms. To discuss transferring a purchase from one store to another, please contact the store in question.

 

We are not aware of a current method where this is supported, but the stores themselves can advise you further.

CONTACT US

Please check the above advice to see if your query has already been answered

.

If you encounter technical issues which do not appear in other game modes, please get in touch and we will offer assistance:

HELLO@FSACADEMY.CO.UK